I am sure everyone has a ton of stellar questions, and we would love to hear them! For now we will address some of the most common ones. Please fill out the form on our contact us page for any other questions you do not see here.

Can we come visit your studio space?

Yes you can!  our address is 2870 N. Milwaukee Ave. Chicago IL 60618. We are expecting to be able to begin hosting events mid April 2022. Get your tickets on our event bright page by clicking on this link.

What’s your return policy?

We represent a lot of small independent artists therefore all sales are final. If there is a defect in your item we can try to fix it or work something out within 30 days of purchase as long as it was not caused by user error. Unfortunately, we cannot pay for return shipping since we are currently too small of a company.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries, as long as you are willing to pay the delivery fee and trip insurance.

Do you have customer service?

Of course! Our friendly and knowledgeable owner is available by email 24/7. Her response time can vary, but she will try her best to give you the best service possible.

To reach her directly please email theinsectasylum@gmail.com

Do you kill the specimen, where do you get them?

Most of our specimen are vintage from other collectors and entomologists. They have all been ethically sourced*, and we have all the proper documentation for them. We try not to kill the specimen ourselves because it makes us feel sad inside.

Ethical sourcing is a hot topic in the community because it means different things to different people. The majority of our collection died of natural causes or unfortunate experiences like road accidents. All of our larger game animals are vintage, We were not around for the “deed” but have been assured from reliable sellers that the animal that was hunted specifically to feed a community and all the remaining pieces of the specimen was utilized in a respectful way to create education and artistic materials. All insects lived full and beautiful lives and died of natural causes. When it comes to authenticity in most cases the specimens are not perfect because they lived long full free lives.

How can I contribute to the collection? I want to make it easier for you to continue creating art.

Great question! We cannot thank you enough for wanting to help support us in our art! It honestly means the world to us! You can click the donate button below or visit our Help/Volunteer page to make a contribution. No contribution is too big or to small. We promise to put it to good use! We have posted a wish list on this page as well.

Can I get a refund?

Great question! We cannot thank you enough for your support! At this time we are a small business and we do offer credits or exchanges on a case by case basis. Please reach out to theinsectasylum@gmail.com to discuss this further with us!